Terms

Last updated: 10 November 2026. These terms are a plain-language summary of how we do business. If anything here is unclear, write to us before you order.

1. Who we are

Worddrawing is a design studio that composes personalised word art from handwriting and messages supplied by customers. You can reach us at studio@worddrawing.com.

2. Orders

An order is confirmed when payment is received and you receive an order confirmation email. Every order includes a free proof stage. Nothing is produced until you approve the proof in writing (by email or through your account).

3. Prices

Prices are shown in US dollars and exclude any duties or taxes unless stated at checkout. We may change prices at any time, but not after an order has been confirmed.

4. Personalised goods

Because every piece is made to your specification, personalised items are exempt from the standard right of withdrawal (including the EU 14-day cooling-off period) once you have approved the proof and production has begun. You can cancel for a full refund at any time before approval.

You are responsible for the accuracy of the text you ask us to use, including spelling. We will point out anything that looks wrong, but the approved proof is the specification we produce to.

5. Your content

You keep ownership of the handwriting, photographs and text you send us. You grant us a licence to use them only to design, produce and deliver your order. We will not publish your piece or your name without asking you first.

Do not send material you do not have the right to use. If a third party claims rights in content you supplied, you are responsible for that claim.

6. Our work

We own the design files and composition techniques we create. Digital files are licensed to you for personal use and gifting. Commercial use requires an extended licence — ask us.

7. Delivery and risk

Delivery estimates are not guarantees. Risk passes to you on delivery. If a parcel is lost or arrives damaged, see Shipping & returns — we replace or refund.

8. Liability

Our liability for any order is limited to the amount you paid for it. We are not liable for indirect losses such as missed occasions, except where the law does not allow us to exclude them.

9. Changes

We may update these terms; the version that applies to your order is the one published when you ordered.

Questions about any of this: contact the studio.