FAQ

Orders and files

Digital file or framed print — which should I choose?

Choose the digital file if you need it today, are shipping to a different address, or want to print a large size locally. Choose framed if it should arrive ready to hang — it is the better gift, and it avoids print-shop colour surprises.

Can you work from a photo of handwriting?

Yes — that is most of what we do. Photograph the writing flat, in daylight, on plain white paper without shadows. A phone photo is fine: we clean and vectorise it, so it stays crisp at 20 inches.

What if I do not have handwriting to send?

Type the words instead. We will compose them in a script style that suits the piece, and you can approve or change it at the proof stage.

How long does it take?

Proof within 48 hours of ordering. Digital files within 24 hours of approval. Printed and framed pieces: 2–4 business days of production, then 7–14 business days in transit depending on your country.

What if I do not like the proof?

Tell us what to change — wording, shape, spacing, background. Revisions are free and unlimited before printing. If we cannot get it right, we refund in full.

Shipping and returns

Do you ship to my country?

We ship worldwide with tracking: US and Canada, UK and Europe, Australia and New Zealand, and most of Asia. Orders travel from our studio outside the US and EU, so import duties may apply — where we can, they are calculated at checkout.

Can I return a personalised piece?

Because every piece is made specifically for you, personalised items are excluded from the standard change-of-mind return right. If your order arrives damaged, misprinted or different from the proof you approved, we replace it or refund it in full — send us a photo within 14 days of delivery.

Files and licences

Can I print the digital file commercially?

The licence covers personal use and gifts. For commercial use — a shop sign, a book cover, merchandise — message us and we will quote an extended licence.

Will I still have my files in a year?

Yes. Your account keeps a permanent copy of every approved piece, and we can re-send download links if you lose the email.