Privacy policy

Last updated: 10 November 2026.

What we collect

• Order details: name, email address, phone number, delivery address, and the notes you add at checkout.
• Your content: the handwriting photos, text and messages you upload or type.
• Payment information: handled entirely by our payment providers. We never see or store your card number.
• Technical data: basic analytics such as pages visited, device type and approximate country.

Why we use it

To design and produce your piece, to email your proof and files, to ship your order, to answer your questions, to handle refunds, and to keep records required by tax law.

Who processes it

We use a small number of services: our hosting provider, our payment providers (PayPal and our card processor), our email service, and our print partners who receive only the files and address needed to produce and ship your order.

How long we keep it

• Order and invoice records: as long as tax law requires.
• Your uploaded handwriting and finished files: up to 24 months after your last order, so we can reprint or resend. Ask us to delete them earlier and we will.
• Marketing emails: until you unsubscribe.

Your rights

You can ask for a copy of your data, ask us to correct it, ask us to delete it, or object to how we use it. Write to studio@worddrawing.com and we will respond within 30 days.

Cookies

We use cookies that are necessary for the shop to work (cart, login, checkout), and analytics cookies you can decline. You can clear cookies in your browser at any time; the cart and login will stop working until you allow them again.

Children

Our store is not directed at children under 16, and we do not knowingly collect their data — although plenty of our pieces are made for them, by adults.